For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

 

Cancellation Policy

Midnight Sun Excursions requires a 7-day written cancellation notice for all reservations. Failure to give notice of cancellation or changes to your reservation will result in your credit card being charged. The only exceptions are:

  • If your cruise ship does not make its scheduled stop in Skagway.
  • If the ship is delayed arriving to port.

Location

I will meet you with a Midnight Sun Excursions sign in the tour waiting area located just past dock security. If your ship changes docks I will be notified. Stay at your ships pier tour waiting area and I will find you. Please call me at 907-299-4217 if you are having problems locating the tour. Once you make a reservation I will send you a confirmation email with pickup instructions and contact information.

Reservations

Yes, give me a call at 907-299-4217. Your best rate will always come by booking directly through me. Please be aware that I may be booked on the day of your arrival so making a reservation is encouraged. If I do not answer then I am more than likely on tour and will return your call as soon as possible. Please leave a detailed message.

I highly recommend you make a reservation as soon as possible since excursions often sell out. Skagway is a popular destination with up to ten thousand visitors a day!

After I receive your Reservation Request Form I will email you an invoice which can be paid by credit card (Visa, MasterCard, American Express or Discover). When booking a private excursion I require a $110 deposit which will hold your reservation. The remaining balance is due before departure on the day of your excursion which allows flexibility with your payment options. This way, if you are reserving for a group, it will be possible to do separate payments. You may pay with a credit card or cash.  If you do not show up for the excursion your credit card will be charged; See our Cancellation Policy below.

The Tour

The train is in constant motion making photography and wildlife viewing a challenge. At a fraction of the cost we will parallel the train route which offers great advantages including personalized attention, unforgettable photo stops, a scope to view wildlife, a chance to drink water from a glacier and the opportunity to interact with nature.

You will be riding in a comfortable custom mini bus with a 14 passenger capacity featuring large viewing windows, roomy bucket seats and a PA system. The bus is meticulously maintained for your safety, it is DOT certified and fully licensed and insured in both the US and Canada. The bus is also stocked with a First Aid Kit, Fire Extinguisher and Satellite Phone.

Wildlife sightings occur frequently and with a little luck we may see bears, mountain goats, moose, lynx, marmot, eagles or ptarmigan.

The mini-bus is not equipped with a restroom although there are outhouses and restrooms available for use on all excursions.

We will be traveling along the scenic South Klondike Highway which crosses the Canadian border just 15 miles north of Skagway. You will need a Valid Passport, Passport Card, Enhanced Driver’s License (EDL) OR Trusted Traveler Program card (NEXUS, SENTRI, Global Entry or FAST) for the border crossings and possibly a Visa depending on your country of origin for entry to Canada. It’s important to know that passengers with a felony conviction or severe traffic violation, such as a DUI will be denied entrance into Canada.

Children accompanying parents should have an original birth certificate OR Passport. If one or both parents are not traveling with the child a consent from the absent parent(s) is also necessary to cross into Canada. The consent letter must include the custodial parents or legal guardians full name(s), address, telephone number, child’s details, and person’s details of who they are traveling with. Having the letter notarized will support its authenticity.

Those who lack the necessary identification will not be allowed to board the tour. No refund will be given under these circumstances.

Things to bring

Weather varies as we travel through different climate zones. The best way to dress is in layers since temperatures can vary from upper 30’s at the White Pass to the low 90’s in the Yukon. Comfortable shoes are always recommended.